Can I import my existing data into Jewell Master?

Yes, you can import your existing jewelry business data into Jewell Master easily during setup.

How long does setup take?

Setup is quick and usually completed within a short time depending on your business needs.

Can I use Jewell Master offline?

Yes, Jewell Master supports offline usage so your business operations are not interrupted.

Is training provided?

Yes, training is provided to help you and your team use the software effectively.

What happens to my data if I cancel?

Your data remains secure and can be exported or managed as per company policy.

Do you offer integration with Tally?

Yes, Jewell Master supports integration with Tally Prime for accounting and financial management.

Jewellery Software Support & Help

How Can We Help You Today?

Whether you're setting up for the first time or looking for an advanced feature, our support team and knowledge base have you covered. We believe support shouldn't feel like a battle it should feel like talking to a knowledgeable colleague.

Frequently Asked Questions

Yes. We support data import from Excel spreadsheets, CSV files, and direct migration from several popular jewelry software platforms. Our onboarding team handles this for you at no extra cost.

Most businesses are fully up and running within 3â€“5 business days, including data migration. Single-location retailers are often live within 24â€“48 hours.

Jewell Master is a cloud-based platform and requires an internet connection for full functionality. However, our mobile app caches recent data for limited offline viewing.

Yes. Every plan includes free onboarding training sessions for your team - typically 2 - 3 hours covering the core modules. Additional training sessions can be booked at no cost during your first 30 days.

We provide a full data export in CSV/Excel format. Your data belongs to you - always.

Yes. Pro and Enterprise plans include Tally ERP 9 and Tally Prime export functionality. Data can be exported daily, weekly, or on-demand.

Support Central

Jewell Master Support - Help When You Need It

How Can We Help You Today?

Self-Service Resources

Knowledge Base & Tutorials

Frequently Asked Questions

Contact Support

Live Chat

Email Support

Phone Support

WhatsApp